Payment and delivery

Payment and delivery

The customer can pay for the ordered products through our site in the following ways:

  • Single-use credit cards
  • Cryptocurrencies
  • KeksPay
  • Transactional issuance of bids/ proforma invoices
  • Cash on delivery

The order is considered received:

  • In the case of payment by credit card, cryptocurrencies and via KeksPay – at the time when www.damogu.org receives confirmation of pre-authorization of the customer’s credit card on the amount of the order or confirmation of the successful transaction (cryptocurrencies, KeksPay)
  • In case of payment by transaction by issuing bids/ proforma invoices and cash on delivery – at the moment when www.damogu.org receives the order electronically.

At the time the order was received, Da-Mogu d.o.o. will electronically inform the customer in the form of an e-mail that the order has been received or that the product has been successfully ordered.
If the customer does not receive the notification from the previous paragraph, it is suggested to check:

  • Is the message in the Junk/Spam folder
  • Is the mailbox full
  • Are the items in the cart after logging in to www.damogu.org and, if not, the customer should repeat the ordering process

After the product is packaged in the warehouse, Da-Mogu d.o.o. will notify the customer electronically in the form of an e-mail that he has purchased the product and that the product has been sent, or this will be done by an authorized courier service.

CASH PAYMENT

If you want to pay in cash to the courier – choose cash on delivery. It is good to have the exact amount prepared to make the handover faster. We pack the goods and send them immediately upon receipt of the order.

TRANSACTION BY ISSUING BIDS / PROFORMA INVOICES

Upon completion of the order with the selection of bank transfer/transaction payment, we will send you a proforma invoice by e-mail. You can pay the bill at a bank or post office counter or by internet banking. Da-Mogu d.o.o. undertakes to reserve the product in the warehouse for 3 working days, not including Saturday. After the expiration of 3 working days from the receipt of the order, Da-Mogu d.o.o. does not guarantee product availability.

We pack the goods and send them only after receiving the payment. If we do not receive your payment within the next 3 business days, we will consider that you have canceled your order.

CREDIT CARD

In the case of payment by credit card, the contract is considered concluded at the time when Da-Mogu d.o.o. receives a confirmation of pre-authorization of the customer’s card on the amount of the order and when the warehouseman confirms during the packaging of the goods that the ordered product is available in the warehouse.
The card payment system is not integrated on the website www.damogu.org, but the system automatically transfers you to the authorized secure pages of the CORVUS PAY service that authorizes card payments. After selecting the “Card” payment and completing the order, the fields for entering card data will open. Card and owner data is not stored on our servers or visible to us.
We do not charge your card immediately, but only when sending. In this way, we leave the possibility of replacing the item in case of the unavailability of a product.
The purchase was made after successful card authorization. If the system refuses to authorize card payments, choose one of the alternative payment methods. We do not have data on the causes of card rejection, and it can be technical or business in nature.

INVOICE

We deliver the invoice for the order in the shipment together with the purchased product.

DELIVERY

DELIVERY AREA

We deliver the goods to the entire territory of the Republic of Croatia, and the cost of delivery of packages for orders within the Republic of Croatia is free for purchases over 700 kn (92,90€) and will not be charged later. For purchases under 700 kn (92,90€), delivery is charged 39.00 kn (5,17€). Shipping prices for other countries:

For the countries, Austria, Czech Republic, Germany, Hungary, Italy, Poland, San Marino, Slovakia, Slovenia, Vatican, Belgium, Bulgaria, France, Luxembourg, Monaco, Netherlands, Romania, United Kingdom, Cyprus, Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Spain, Sweden delivery is € 15.00 and is free for purchases over € 150.

For the countries, Albania, Andorra, Armenia, Bosnia and Herzegovina, Gibraltar, Guernsey, Iceland, Israel, Jersey, Kosovo, Liechtenstein, Moldova, Montenegro, Macedonia, Norway, Serbia, Switzerland, Turkey delivery is € 20.00 and is free for purchases over € 200..

For the states of Canada, the United States delivery is € 23.00 and is free for purchases over € 200.

For the countries, Azerbaijan, China, Georgia, Hong King, India, Japan, Republic of Korea, Malaysia, Philippines, Singapore, Taiwan, Turkmenistan, Afghanistan, Algeria, American Samoa, Eritrea, Saudi Arabia, American Samoa, Senegal, Eswatini, Macau SAR China , Angola, Ethiopia, Madagascar, Seychelles, Anguilla, Falkland Islands, Malawi, Sierra Leone, Antigua, Faroe Islands, Argentina, Fiji, Maldives, Mali, Aruba, Solomon Islands, Australia, French Guyana, Mariana Islands, Somalia, Gabon, Marshall Islands, Somaliland, Gambia, Martinique, South Africa, Bahamas, Mauritania, South Sudan, Bahrain, Mauritius, Bangladesh, Ghana, Mayotte, Sri Lanka, Barbados, Mexico, St. Barthelemy, Belarus, Micronesia, St. Eustatius, Greenland, Belize, St. Lucia, Benin, Guadeloupe, Mongolia, St. Maarten, Bermuda, Guam, Vincent, Bhutan, Guatemala, Montserrat, Sudan, Bolivia, Morocco, Suriname, Bonaire, Guinea Rep., Mozambique, Guinea-Bissau, Myanmar, Botswana, Guinea-Equatorial, Namibia, Syria, Brazil, Guyana ( British), Nauru, Rep. Of, Tahiti, Brunei, Haiti, Nepal, Honduras, Tajikistan, Burkina Faso, Hong Kong SAR Nevis, Tanzania, Burundi, Hungary, New Caledonia, Thailand, Cambodia, New Zealand, Timor-Leste, Cameroon, Nicaragua, Togo, Indonesia, Niger, Tonga, Canary Islands, Iran, Nigeria, Trinidad And Tobago, Cape Verde, Iraq, Niue, Tunisia, Cayman Islands, Central African Rep, Chad, Oman, Turks & Caicos, Chile, Jamaica, Pakistan, Tuvalu, Palau, Colombia , Panama, Uganda, Comoros, Jordan, Papua New Guinea, Ukraine, Congo, Kazakhstan, Paraguay, United Arab Emirates, Congo, DPR, Kenya, Peru, Cook Islands, Kiribati, Uruguay, Costa Rica, Uzbekistan, Cote D Ivoire, Korea , DPR Of, Vanuatu, Cuba, Puerto Rico, Vatican City, Curacao, Kuwait, Qatar, Venezuela, Kyrgyzstan, Island of Reunion, Vietnam, Laos, Virgin Islands-British, Russian Federation, Virgin Islands-US, Djibouti, Lebanon, Rwanda , Yemen, Dominica, Lesotho, Saint Helena, Zambia, Dominican Rep., Liberia, Samoa, Zimbabwe, Ecuador delivery is € 26.00, and is free for purchases over € 200.

DELIVERY TIME

All orders received on a working day by 1 pm are processed on the same day so that in most cases the ordered product is delivered to the delivery service on the same day. Orders after 1 pm on working days (except Fridays) are delivered the next day, while orders from Friday after 1 pm are submitted on Mondays. On Mondays, we also process orders received during Saturday and Sunday.
For each shipment, the recipient certifies and signs the delivery list upon receipt of the shipment. Pursuant to the provisions of the Civil Obligations Act, the certification of the delivery list by the recipient is considered that the shipment was delivered in undamaged condition and after that, the delivery service is released from any subsequent liability.
If the recipient does not exist at the specified address or the address is unknown, the delivery service will try to contact the recipient to agree on the exact time and possibly another delivery address. In case of impossibility of delivery, the shipment is returned to the warehouse www.damogu.org.
We undertake to deliver your order on time if you have filled in your information completely accurately and truthfully.
To the islands covered by the delivery service, the product will be delivered according to a special schedule – of which you will be notified, and to all other islands not covered by our delivery service, we will send the products via HP.