FAQ

FAQ

Select the desired model, color and size from the product gallery. Add the product to the cart. When you finish your purchase, click on „Shopping Cart“ (icon in the upper right corner). Check all the details of the selected products (quantity, color, size, model…), then proceed with the purchase. Enter your shipping information, method and payment information. Check that the information entered is correct and confirm the order.

Orders by phone are not possible but we are at your disposal at info@damogu.org for any additional questions you may have regarding our products and purchases.

You do not have to register when buying, but if you register, you can follow all your previous orders, create a wish list, save all your payment and delivery information to make your next purcase faster, and receive our newsletter with the latest offers and benefits.

An order is generated for each successfully completed order, which you can view at the e-mail address you submitted when purchasing. You can also find the details of your order in the upper right corner of the cart – MY ACCOUNT.

The customer can order products through our site:

  • One-time credit cards
  • Transactional issuance of bids / estimates
  • Cash on delivery
  • KeksPay
  • PayPal
  • Cryptocurrencies

When paying on www.damogu.org, it is not possible to pay in credit cards in installments.

We offer purchase support, just send us an e-mail at info@damogu.org. We respond to inquiries from Monday to Friday during working hours from 9am to 4pm. We will be happy to help you with any difficulties you may encounter.

Yes. The delivery price for all countries is listed on the link Shipping costs.

In case you want delivery to another address, when creating an order, select the option: „Deliver to a different address“.

Product returns and replacement are possible. More details on the link Complaints and refunds.

Buying through our web shop is completely safe. You can find all the details in our Privacy and Security Statement, Terms of Purchase, and in the Protection of Personal Data.