Complaints and refunds

Complaints and refunds

In case of a complaint, damage during delivery, error in data transfer, or any other defect, please contact us within 24 hours of receiving the order. The buyer is obliged to send a complaint by e-mail to info@damogu.org or in writing within the legal deadline of 14 days to the address: Da-Mogu d.o.o., based in Zagreb, Marko Marulić Square 12. Upon receipt of the consumer’s complaint, we will confirm the receipt in writing and will give a response, in writing, within a maximum of 15 days.

The user acquires the right to complaints if:

  • the product is not delivered according to the instructions in the order
  • the delivered product does not meet the standards
  • The product has been damaged during delivery

Upon receipt of the product, checking the correctness of the order depends on the customer, and the customer is obliged to compare the received items with the invoice, if something is missing, it is necessary to immediately note because subsequent complaints will not be considered.

All the above complaints will be resolved in agreement with the customer or recipient of the product as soon as possible.